There are many reasons for healthcare providers to use an outside collection firm. Most medical offices have a relatively small support staff. Their time is taken up with scheduling appointments, answering routine questions, and processing insurance forms.
With today’s higher deductibles, more of the burden of medical costs is being passed on to the patient. Many of them find it inconvenient or difficult to pay. However ignoring collections of unpaid co-pays and self payments can have a huge effect on a medical provider’s bottom line.
Collecting unpaid debts is a specialty and many medical office personnel have neither the right personality or training to be successful at it.
A good collection agency knows how to properly document all its contacts with the debtor which can be important in the event that you are faced to sue to recover payment.