Like consumers, collection agencies have rights. A wide range of recovery strategies and tactics are entirely permissible according to the tenets of the Fair Debt Collection Practices Act (FDCPA, see below). But collection agencies also have enormous legal and ethical responsibilities. The FDCPA, which protects consumers from harassment and violations of personal privacy on the part of collection agents, is designed to discourage abuses and penalize agencies when abuses do occur. The FDCPA came into force in mid-1960s and was updated in 2006 with the passage of the Financial Services Regulatory Relief Act. The following link provides details of the FDCPA and also a fuller picture of what collection agencies like SFS can and can’t do to resolve an outstanding debt:
Click below for the full text of the Fair Debt Collection Practices Act.